Posted on January 14, 2021
Central Synagogue is a thriving reform congregation in midtown Manhattan, serving 2,500 families and the larger community. We work tirelessly toward a world in which Judaism is central to the lives of Jews everywhere and is a profound and positive force for humanity. We are relentless in our pursuit of that goal, constantly evolving to reach far beyond the walls of our synagogue to learn, worship, serve and continually redefine what it means to be Jewish today. For more information about our organization visit www.centralsynagogue.org.
The IT Support Analyst is responsible for supporting all IT needs of the end user, including management of help/service desk requests, hardware and software support, the onboarding and offboarding personnel and training across different levels of the organization. The IT Support Analyst develops programs and resources to improve the knowledge base and skillset for all levels of users in the organization so that staff are effectively and efficiently using the tools at their disposal. The Analyst also troubleshoots, supports, advises and helps resolve user technology issues spanning hardware and software by working proactively and independently to plan, organize and implement a wide range of solutions depending on the needs of the organization and under the direction of the IT manger.
Reports to: IT Manager
Date: January 2021
Responsibilities will include but are not limited to:
Bachelor’s or Technical Degree or equivalent. At least 7 years’ experience in IT support, help desk support, and or/training. Significant knowledge of IT systems, hardware, infrastructure and software. Must have strong people skills and the ability to communicate effectively. Must possess strong problem-solving ability and troubleshooting skills. Must be able to manage, prioritize and execute multiple assignments in a timely fashion.
Reporting Relationships and Decision Making:
On an ongoing basis, exercises administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the functional area. Plans and completes assigned duties on a regular schedule. Reports out to IT Manager and escalates issues as required.
Ability to maintain privacy and confidentiality. To perform a variety of tasks; follows verbal and written directions; maintains good working relationships with others.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job and may change at any time.
February 12, 2021
January 14, 2021
Central Synagogue, a 503(c) religious organization, employs 80 full-time and 30+ part time staff positions in more than a dozen departments, including our Religious School; Nursery School and Early Childhood Center; clergy study; membership, finance, communications, technology, development, maintenance, events, and administrative support teams. Our staff, which we consider "a team," is committed to excellence in our work. Central offers generous benefits and paid time off to its employees. We invite you to review our current openings and apply here. Central Synagogue is an Equal Opportunity Employer.
X Central Synagogue will not discriminate against any employee or applicant for employment because of race, color, religion, age, sexual orientation, sex, national origin, ethnicity, citizenship, military status, marital status, physical and mental disability, or any other characteristic protected by law. It is the policy of the Congregation that certain positions must be filled by persons of the Jewish faith as a bona fide occupational qualification. This policy applies to all terms and conditions of employment. All employees, regardless of position, are expected to maintain and contribute to this policy.
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