At Central Synagogue

Director, Communications and Membership

Posted on January 6, 2017

Our Vision
Central Synagogue is a thriving reform congregation in midtown Manhattan, serving 2,300 families and the larger community. We work tirelessly toward a world in which Judaism is central to the lives of Jews everywhere and is a profound and positive force for humanity. We are relentless in our pursuit of that goal, constantly evolving to reach far beyond the walls of our synagogue to learn, worship, serve and continually redefine what it means to be Jewish today. For more information about our organization visit

Job Summary/Objective
The Director, Communications and Membership reports to the Executive Director and manages a team of four. He/she will manage the Communication and Membership functions, work collaboratively with Clergy, Adult Engagement, and Youth & Family Engagement teams to develop strategies to drive awareness and participation in our programming. He/she will use analytics to evaluate and improve our communications, develop brand guidelines and ensure strong execution of regularly scheduled and individual communications.  He/she will evaluate and make recommendations on our membership policies including waitlist and dues adjustment, and develop our CRM ensuring it meets the Synagogue’s needs. He/she will also share responsibilities with the Director of Operations and Facilities for key aspects of our High Holy Day services including communications, assigned seating, ticketing and guest management.

Key Responsibilities
Along with their team, and leveraging key relationships across the synagogue including Trustees and vendors, the individual will have the following key responsibilities:

  • Leads development of our communications strategy and branding guidelines.
  • Oversees all synagogue membership communications including digital and print media, and public relations.
  • Owns ongoing development of our CRM (iMIS) and work with Director of Technology to evaluate longer term needs and make recommendation on possible conversion to a new platform.
  • Ensures membership policies are consistent with our goals and values, are well communicated and fairly executed.
  • Works collaboratively across team to ensure successful High Holiday Days.
  • Develops analytics and goals, and ensure ongoing evaluation and continuous improvement.
  • Builds strong relationships with staff, colleagues, Trustees and outside vendors.
  • Manages departmental budget.
  • Leads key aspects of our High Holiday programming including reserved seating, ticketing and HHD mailings.
  • Works with Finance team on billing, dunning, and collections.
  • Works with HR on internal communications as needed.
  • Manage talent on team providing strong leadership to support employee development.

Core Competencies

  • Ability to manage in a fast paced environment, able to manage competing priorities.
  • Strong communication skills especially written.
  • Proven experience managing and developing teams.
  • Builds strong internal and external relationships.
  • Innovator with strong problem solving skills.
  • Able to work independently with strong initiative.


  • Bachelor’s Degree and 10-12 years experience as a marketing and communications professional preferably in a membership organization with a passion for non-profits/mission-based work.
  • Strong written and oral communication skills
  • Strong Microsoft Word, Excel, Outlook, PowerPoint skills
  • Demonstrated ability to build strong relationships with staff and across various stakeholders, with strong influence management skills.
  • Demonstrated experience with digital marketing and social media a plus.
  • Prior experience managing a CRM a plus.
  • Strong people leader who build outstanding teams and successfully manages talent.
  • Comfort with Reform Judaism or other religious background preferred.

Full-time, FLSA classification (exempt and not eligible for OT).

Monday through Thursday 9:00am-5:30pm, Friday 9:00-4:30pm, or equivalent.

Must be available during the High Holy Days (4 to 6 days) and during other special events and programs from time to time. Given nature of work, availability after hours, on weekend and holidays is sometimes required. Central Synagogue has a generous time-off policy including earned comp time.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job and may change at any time.

Application Process
To apply, please submit a resume, cover letter addressed to Marcia Caban, and three references to .(JavaScript must be enabled to view this email address). Please reference “Director, Communications and Membership” in the subject line of your email. Incomplete applications will not be reviewed.

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The Membership Coordinator will report to the Director, Communications and Membership, playing a critical role on the membership team. This individual will oversee a range of activities geared toward improving our members’ experience and increasing their engagement. The individual will build strong collaborative relationships with colleagues across the organization, working to ensure an integrated approach across departments. Using data, he/she will evaluate opportunities to improve our members’ satisfaction along with their peers in membership.

May 26, 2017

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The Communications Manager will report to the Director, Communications and Membership, and oversee a range of communications including both online and print which provide critical information to our congregation about Central’s programs. The individual will build strong collaborative relationships with colleagues across the organization to understand their communication objectives and make recommendations to help them achieve their goals. Using data, he/she will evaluate opportunities to improve our communications strategy to increase readership and participation in our synagogue. He/she will be an excellent writer and have a strong sense of design.

May 25, 2017

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The Executive Assistant reports to the Executive Director of the organization and is responsible for ensuring the effective administration of the Executive Director’s office including all Board related activities, critical and sensitive communications, staff meetings and events, as well of special congregational events. This individual must be comfortable in a fast-paced environment, able to work independently, and operate with a high attention to detail. He/she will interface regularly with senior staff, board, and our congregation.

April 24, 2017

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Maintenance & Events Staff Person is responsible for the safe and daily operations of the facilities. Maintains the buildings interiors/exteriors in a clean and orderly manner; performs a variety of custodial and building maintenance duties as directed. Sets up and breaks down events at the facilities as directed, and performs related work as required. Sweeps, scrubs and mops floors; strips, waxes, buffs and seals floors; vacuums and cleans rugs; washes, dusts and polishes furniture, woodwork, pictures and shelves; empties and cleans waste receptacles; cleans walls, fountains, windows and restrooms; replenishes supplies; shovels snow and applies ice melters to walkways; turns out lights and locks doors and windows; reports necessary repairs; cleans and maintains equipment used in work; may perform a variety of building maintenance tasks including the moving of furniture and equipment, replacing lights and air filters, assembling furnishings, performing minor building repairs, painting and other similar duties. Sets up and breaks down events; moving materials; assists in the operation of the Nursery and Religious Schools; available for special events and High Holy Days. Promptly informs management of any injury, safety and/or security issues.

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LCLJ (Religious School) Educator - Full-time

Central Synagogue is guided and inspired by Jewish tradition and our core purpose is to transform lives. As a full-time Educator in The Lese Center for Living Judaism, your responsibilities will include classroom teaching, family and parent education, social justice programming, social and holiday programming, field trips and other off-site programs, and communication with parents and other stakeholders.

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Central Synagogue, a 503(c) religious organization, employs 80 full-time and 30+ part time staff positions in more than a dozen departments, including our Religious School; Nursery School and Early Childhood Center; clergy study; membership, finance, communications, technology, development, maintenance, events, and administrative support teams. Our staff, which we consider "a team," is committed to excellence in our work. Central offers generous benefits and paid time off to its employees. We invite you to review our current openings and apply here. Central Synagogue is an Equal Opportunity Employer.

X Central Synagogue will not discriminate against any employee or applicant for employment because of race, color, religion, age, sexual orientation, sex, national origin, ethnicity, citizenship, military status, marital status, physical and mental disability, or any other characteristic protected by law. It is the policy of the Congregation that certain positions must be filled by persons of the Jewish faith as a bona fide occupational qualification. This policy applies to all terms and conditions of employment. All employees, regardless of position, are expected to maintain and contribute to this policy.